سياسة الخصوصية

Silver Maids Dubai is operated by SILVER MAIDS CLEANING AND TECHNICAL SERVICES L.L.C., trade licence 1493062, with its office at Office OFF4-48, Ras Al Khor Industrial 2, Dubai, United Arab Emirates. This policy covers information collected through our website, customer accounts, bookings and related service enquiries.

For privacy requests, email info@silvermaidsdubai.com. Include enough information for us to identify the relevant account or booking; do not send passwords, sign-in codes or full card details.

Account and contact information includes your email address, name and telephone number. Booking information includes the chosen service, options, appointment, number of professionals, instructions, prices, discounts, booking reference and status history.

Service-location information includes your address, building or villa, unit, map pin, area and access instructions. If you choose to use your device location, your browser asks for permission. You can instead choose a map pin manually.

We also handle messages, complaint details and any photographs or receipts you choose to provide. Our hosting and security services may process technical information such as IP addresses, browser details and request logs to operate and protect the website. Avoid placing sensitive personal information in booking instructions.

We use information to sign you in, check coverage and availability, create and manage appointments, send service communications, organise professionals, handle payment records and respond to enquiries, refunds or complaints.

We also use necessary information to prevent misuse, investigate errors, maintain security and meet applicable accounting or legal obligations. Processing is based on providing the requested service, your consent where required, and other grounds permitted by applicable UAE law. Booking details are not used for promotional marketing through this booking system.

Authorised staff and the professional assigned to a service receive the information needed to arrange or complete that service. Service providers supporting hosting, account sign-in, database storage, email delivery, maps or payments process information relevant to their function.

The current website uses Vercel for hosting and Supabase for account and booking infrastructure. Where enabled, Resend delivers transactional emails and Google Maps supports maps and address lookup. Map features may send the selected location, map searches and device or request information to the map provider. External providers also apply their own privacy notices.

We may share relevant information when required by law, to respond to a lawful authority request, or to establish or defend legal claims. We do not sell customer booking information.

Choosing a payment method at booking records your selection and payment status; it does not collect your full card number or CVC in the booking form. If you pay using a card terminal or a separately arranged online payment link, the payment provider handles the card information under its own terms and privacy notice. We may retain the receipt, transaction reference, amount and payment status needed to reconcile the booking.

Essential account cookies help keep you signed in. Browser storage can remember your chosen service location and whether you dismissed the location prompt. You can sign out, change location, or clear website cookies and local storage in your browser settings; doing so may remove saved preferences or require you to sign in again.

Third-party map features may use their own cookies or storage when loaded. This policy does not authorise advertising tracking. If additional analytics or advertising tools are introduced, this policy and any required consent controls will be updated.

Information is kept for as long as needed for bookings, support, accounting, legal obligations and resolving disputes. The period depends on the record and its purpose. Deletion requests are reviewed against any records we are required or permitted to retain.

Website and infrastructure providers may process information outside the UAE. Where information is transferred internationally, applicable data-protection requirements must be met. Contact us for information about the providers and locations relevant to your records.

Account access controls and staff permissions help protect booking records. No online system can guarantee complete security. Keep your sign-in codes private and contact us if you suspect unauthorised access.

Subject to applicable law, you can ask about the information we hold, request access or correction, and request deletion, restriction or cessation of processing where those rights apply. You may withdraw consent for processing based on consent; this does not affect earlier lawful processing. Email info@silvermaidsdubai.com to make a request. We may verify your identity and will explain any legal reason that limits what we can do.

You may also raise a concern with the relevant data-protection or consumer-protection authority. This policy does not limit your statutory rights.

We may update this policy when the website or our operations change. Review the version shown before providing information. Contact us if you need help understanding how a change affects your records.

SILVER MAIDS CLEANING AND TECHNICAL SERVICES L.L.C.

Trade licence 1493062 · Department of Economy and Tourism, Dubai

Office OFF4-48, Ras Al Khor Industrial 2, Dubai, United Arab Emirates

Email: info@silvermaidsdubai.com

Telephone: +971 5 888 44 151