1. Free online changes
You may cancel or reschedule a booking online free of charge at least 4 hours before the booked start time. All times are Dubai time (Asia/Dubai, UTC+4). Sign in to My bookings, open the relevant booking and select the available action.
You may reschedule a booking online up to 3 times, subject to available appointments. A rescheduled booking returns to Pending and must be confirmed again. The current booking controls show whether an online change is available.
2. Changes close to the appointment
Less than 4 hours before the start, or after the service has started, online changes are closed. Contact us on +971 5 888 44 151 to discuss the appointment. For access problems or a missed appointment, tell us as soon as possible so we can discuss what can be arranged.
Any proposed charge or revised service arrangement must be explained and agreed in advance, subject to applicable consumer rights. This policy does not set an automatic late-cancellation or no-show charge.
3. If we cannot provide the service
If we cannot provide an agreed appointment, we will contact you to discuss another appointment or cancellation. If you have already paid for service we cannot provide, contact us to arrange the appropriate refund or another remedy available under applicable law.
4. Requesting a refund
Email info@silvermaidsdubai.com with the booking reference, payment date, amount, receipt or transaction reference, and the reason for your request. If the concern relates to service quality or damage, include a description and photographs where available. Do not send your full card number, CVC or bank sign-in details.
We review the service agreed, work delivered, payment record and applicable consumer rights, and explain the outcome and proposed remedy. A cancelled unpaid booking has no payment to refund. Cancelling a booking in My bookings does not itself initiate a payment-provider refund.
5. Refund processing
Where a card refund is due, it is returned through the original payment method. For other payment types, we will confirm the appropriate refund arrangement with you. Refund visibility depends on the provider and bank; we will advise the expected processing time when arranging it.
Contact us before retrying a payment if you are unsure whether it succeeded. For a suspected duplicate payment, provide both transaction references so we can investigate.
6. Your consumer rights
Nothing in this policy excludes rights or remedies provided by applicable UAE law. If we cannot resolve a concern directly, you may contact the relevant consumer-protection authority.
Contact us
SILVER MAIDS CLEANING AND TECHNICAL SERVICES L.L.C.
Trade licence 1493062 · Department of Economy and Tourism, Dubai
Office OFF4-48, Ras Al Khor Industrial 2, Dubai, United Arab Emirates
Email: info@silvermaidsdubai.com
Telephone: +971 5 888 44 151