1. How our services are delivered
Silver Maids Dubai provides the service described in your booking at the agreed service address. Your booking summary records the chosen service, options, appointment, duration or units and number of professionals. Read the relevant service description for inclusions and exclusions.
For hourly appointments, the work that can be completed depends on the available time, condition of the property and agreed priorities. Contact us before booking if a task needs specialist equipment, qualifications or a service not listed.
2. Service areas
We serve selected areas within Dubai, Abu Dhabi, Sharjah, Ajman, subject to the website location checker and appointment availability. Coverage is checked for your exact map pin; listing a city does not mean every address in that city is covered.
3. Appointment confirmation
A submitted booking starts as Pending and the requested time is reserved while we review it. The appointment is confirmed when its status changes to Confirmed. Check My bookings for the current status. Viewing a time slot does not reserve it.
All appointments use Dubai time (Asia/Dubai, UTC+4). If an appointment cannot be provided as agreed, we will contact you to discuss another time or cancellation. Do not assume a new time has been confirmed until it appears in your booking record.
4. Preparing for the visit
Provide the correct map pin, full address, unit or villa number, telephone number and access instructions. Arrange building permissions and access at the booked time. Make utilities available where needed for the work.
If you choose to provide cleaning materials, have suitable products and equipment ready. Any optional kit selected through the booking flow is priced in the summary. Tell us about delicate surfaces, existing damage, hazards, pets or special instructions before work starts. Secure valuables and keep children and pets clear of the working area.
5. Changes or access difficulties
Contact us promptly if your address, access arrangements or requested work changes. We will discuss any adjustment to scope, appointment or price before additional work starts. If access is unavailable or a hazard prevents work, we will discuss a safe and practical next step.
6. Completion and service concerns
If possible, review the completed work with the professional before they leave. Contact us promptly about a concern or damage, with your booking reference, description and photographs where available. We will investigate and discuss an appropriate remedy. This does not limit your rights under applicable UAE law.
For cancellation, rescheduling or a prepaid service that cannot be supplied, refer to the Cancellation & Refund Policy.
Contact us
SILVER MAIDS CLEANING AND TECHNICAL SERVICES L.L.C.
Trade licence 1493062 · Department of Economy and Tourism, Dubai
Office OFF4-48, Ras Al Khor Industrial 2, Dubai, United Arab Emirates
Email: info@silvermaidsdubai.com
Telephone: +971 5 888 44 151